Delivery
We use our own delivery service for local deliveries, Royal mail 48hr tracked, and DPD's next day tracked delivery services. Our charges are based on the size and weight of your items in accordance to Royal mail and DPD 's charges.
Our own delivery service is front door drop ONLY if you need back door drop please contact us directly were we can calculate the cost for you. We charge £15.00 up to 4mile radius and £20.00 up to 9 mile radius, there is no minimum or maximum order on this service. Our own delivery service will usually be sent out the same day during our quitter periods if placed before 3pm, but can take up to 2 working days especially during our busy periods. Orders place on a weekend may not be sent out until Monday AM.
Our postage and packaging prices for Royal Mail 48hrs tracked are as follows:
small/ medium parcel up to 2kg £8.99
up to 10kg £12.99
Small gift sets £3.40
Our postage and packaging price for DPD next day delivery is up to 5kg £17.99. Any of our taller plants will be allocated this delivery charge as they are over the size restriction for royal mail.
We deliver our plants to most of the UK, with exceptions
including Scotland, and Ireland. Any orders with a delivery address in these
areas will be cancelled and refunded.
Returns, Damages, and issues
Due to our plants being living objects, we do not accept returns. All our plants are quality checked to our extremely high standard before being sent out. However, if your plant arrives damaged or your order arrives incorrect, please contact us at sales@guilthwaitenurseries.co.uk with photographs attached, so we can assess the issue and make it right! Please type Urgent plant claim as your subject, this MUST be done within 24 hours of receiving your item.
Guilthwaite Nurseries cannot refund any damaged or missing plants left outside by Royal mail/DPD at the customer's request.
Plants can sometimes show minor signs of stress when posted, such as yellow leave. You can help your houseplants by ensuring they are placed in a bright, warm spot and watered well, likewise with your outdoor plants place them outside in a spot of their preference (full sun/partial shade etc) and give them a water. The leaves on a young plant will naturally yellow and die as the plant grows and matures. This process is normal and there is nothing wrong with the plant.
A kind reminder that whatever your problems or concerns, please give us a call straight away. We're a friendly team here at Guilthwaite Nurseries with high plant standards. It is our aim is to supply a large selection of good quality cared for plants!